Return & Refund Policy
At Sanvia Wellness, we take great pride in the quality of our Ayurvedic products. Your satisfaction is our priority.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Due to the nature of wellness and personal care products, opened or used items cannot be accepted for return.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs of the issue. We will arrange a replacement or full refund at no additional cost.
How to Initiate a Return
- Email us at support@sanviawellness.com or WhatsApp us with your order number and reason for return.
- Our team will respond within 1-2 business days with return instructions.
- Once the return is received and inspected, your refund will be processed within 5-7 business days.
Non-Returnable Items
- Opened or used products
- Products purchased during sale or promotional events
- Gift cards
For any questions, please reach out to us — we are happy to help.