Shipping policy

Thank you for shopping with Sanvia Wellness. We are committed to processing and delivering your orders safely and conveniently.

This Shipping Policy explains how we process, ship and deliver orders placed through the Sanvia Wellness website.

1. SHIPPING WITHIN INDIA

We currently ship Sanvia Wellness products to eligible delivery locations across India.

Delivery availability may depend on the serviceability of the address provided at checkout.

If your location is not serviceable by our delivery partners, we may contact you to discuss an alternative delivery option or cancel and refund the order where delivery is not possible.

2. ORDER PROCESSING

Orders are generally processed and dispatched within 1–3 business days after successful confirmation of payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

During periods of high demand, promotions, festivals or unforeseen circumstances, processing may take longer than usual.

Once your order has been dispatched, you will receive shipping or tracking information where tracking is available.

3. DELIVERY TIME

After dispatch, delivery generally takes approximately:

3–7 business days depending on the delivery location and courier service.

Delivery to remote, rural or difficult-to-access locations may take additional time.

The delivery time displayed at checkout or communicated by the courier is an estimate and is not a guaranteed delivery date.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Sanvia Wellness may offer:

Free shipping promotions
Minimum-order-value-based free shipping
Location-specific shipping offers
Other promotional shipping discounts

The applicable shipping charge or discount will be displayed at checkout.

5. ORDER TRACKING

Once your order has been shipped, we may provide a tracking number or tracking link through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Flat/Villa number
Building or apartment name
Street/area
City
State
PIN code
Valid phone number

Sanvia Wellness is not responsible for delays, failed deliveries or additional charges resulting from an incorrect, incomplete or outdated delivery address or contact information provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made after an order has been processed or shipped.

7. DELIVERY ATTEMPTS

Our delivery partners may make multiple delivery attempts depending on their applicable procedures.

Please ensure that someone is available to receive the package at the delivery address.

If a shipment is returned to us because the customer was unavailable, refused delivery, provided an incorrect address or otherwise failed to receive the package, we may contact you regarding re-shipment.

Additional shipping charges may apply for re-shipping where permitted.

8. DELAYS IN DELIVERY

While we work with our delivery partners to provide timely delivery, delays may occasionally occur due to circumstances outside our reasonable control, including:

Weather conditions
Natural disasters
Public holidays
Festivals or periods of high demand
Courier or transportation delays
Strikes or labour disruptions
Government restrictions
Incorrect address information
Remote-location delivery challenges
Technical or operational issues
Other unforeseen circumstances

Sanvia Wellness does not guarantee delivery on a specific date unless expressly confirmed in writing.

9. LOST OR DAMAGED SHIPMENTS

If your package appears to be lost, significantly delayed or damaged during transit, please contact us as soon as possible at:

Email: sanviawellness@gmail.com

Please provide your order number and relevant shipment details.

If a package arrives visibly damaged, we recommend taking photographs of the package and product before opening or immediately after receiving it and contacting us.

We will coordinate with the relevant delivery partner and determine the appropriate resolution in accordance with our policies and applicable law.

10. WRONG, MISSING OR DAMAGED PRODUCTS

If you receive:

The wrong product
A missing product
A damaged product
A product that appears to have been tampered with

please contact us promptly after delivery.

We may request photographs, videos, the order number and other relevant information to investigate the issue.

Depending on the circumstances, we may offer a replacement, refund or other appropriate resolution in accordance with our Refund and Return Policy and applicable law.

11. INTERNATIONAL SHIPPING

At present, Sanvia Wellness primarily ships within India.

International shipping, if offered in the future, may be subject to separate shipping charges, customs duties, import taxes, restrictions and other charges imposed by the destination country.

Any applicable international shipping terms will be communicated before the order is placed.

12. REFUSED OR UNDELIVERABLE SHIPMENTS

If an order is refused by the recipient or returned to Sanvia Wellness because of an incorrect address, failed delivery attempts or other reasons attributable to the customer, we may contact the customer regarding the next steps.

Where a refund is applicable, shipping charges and other non-refundable costs may be deducted where permitted by applicable law and our Refund and Return Policy.