Privacy Policy for Sanvia Wellness

At Sanvia Wellness, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you place an order, create an account, subscribe to our communications, contact us, or otherwise interact with our website, we may collect information such as:

• Full name 
• Email address 
• Mobile/telephone number 
• Billing address 
• Shipping/delivery address 
• Order and purchase details 
• Information you provide when contacting our customer support team 

Payment Information

Payments made through our website are processed through secure third-party payment gateway providers.

Sanvia Wellness does not store your complete debit card, credit card, UPI, banking, or other sensitive payment information on our servers.

Payment information is handled by the applicable payment service provider in accordance with its privacy and security policies.

Website Usage Information

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address 
• Browser type 
• Device type 
• Operating system 
• Pages visited 
• Website interaction and navigation data 
• Date and time of visits 
• Referral sources 

We may use cookies and similar technologies to improve website functionality, understand visitor behaviour, analyse website traffic, and enhance your shopping experience.

2. How We Use Your Information

Sanvia Wellness may use the information we collect to:

• Process and fulfil your orders. 
• Arrange delivery of products. 
• Send order confirmations, invoices and shipping updates. 
• Provide customer support. 
• Respond to questions, requests and complaints. 
• Process returns, refunds and exchanges where applicable. 
• Improve our products, website and customer experience. 
• Understand customer preferences and website usage. 
• Prevent fraudulent or unauthorized transactions. 
• Comply with applicable legal and regulatory requirements. 
• Send promotional offers, product launches, newsletters and other marketing communications where you have provided appropriate consent. 

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

3. How We Share Your Information

Sanvia Wellness does not sell or rent your personal information to third parties.

We may share limited information with trusted service providers where necessary to operate our business and fulfil your requests, including:

• Payment gateway and payment processing providers 
• Courier and logistics partners 
• Website hosting and technology service providers 
• Analytics and website service providers 
• Customer support/service providers 
• Professional advisers where necessary 
• Government authorities or law-enforcement agencies where required by applicable law 

These parties will receive only the information reasonably necessary to perform their respective services or meet legal obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functioning. 
• Remember your preferences. 
• Improve website performance. 
• Understand how visitors use our website. 
• Measure marketing and advertising performance. 
• Provide a more personalized browsing experience. 

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you. 
• Request correction or updating of inaccurate information. 
• Request deletion of your personal information where legally applicable. 
• Withdraw consent for certain uses of your information. 
• Opt out of promotional or marketing communications. 
• Raise a concern or complaint regarding the handling of your personal information. 

To make a privacy-related request, please contact us at:

Email:sanviawellness@gmail.com

We may need to verify your identity before processing certain requests.

6. Data Security

Sanvia Wellness takes reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy. 
• Provide our services and maintain transaction records. 
• Resolve disputes and customer-service matters. 
• Meet accounting, taxation, legal and regulatory requirements. 
• Protect our legitimate business interests. 

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at sanviawellness@gmail.com.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Sanvia Wellness is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of such third parties before providing them with your personal information.

10. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, applicable laws, or regulatory requirements.

We encourage you to periodically review this Privacy Policy to remain informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way Sanvia Wellness handles your personal information, please contact us:

Sanvia Wellness

Email: sanviawellness@gmail.com

Phone/WhatsApp: +91 7396952478