Return & Refund Policy

 At Sanvia Wellness, we take pride in the quality and care that goes into our herbal, Ayurvedic and natural products. We carefully inspect products before dispatch to ensure they reach you in good condition.

If you receive a product that is damaged, defective, incorrect, or missing from your order, please contact us as soon as possible so that we can assist you.

1. Eligibility for Returns

We accept returns or replacements for eligible products in the following situations:

• The product was damaged during transit. 
• You received the wrong product. 
• A product is missing from your order. 
• The product received is defective or has a manufacturing issue. 
• The product does not match the product ordered. 

Please contact us within 7 days of delivery to report an eligible issue.

2. Damaged Products

If your package or product arrives damaged, please:

1. Take clear photographs of the outer shipping package. 
2. Take photographs of the damaged product and packaging. 
3. Where possible, record an unboxing video showing the condition of the package when opened. 
4. Contact Sanvia Wellness within 7 days of delivery. 

Please do not throw away the damaged product or its packaging until we have completed our assessment.

Our team may request additional photographs, videos or information to verify the issue.

3. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

After verification, we may provide:

• A replacement of the correct product; or 
• A refund for the affected product, as applicable. 

4. Products That Have Been Opened or Used

Due to the nature of our products, including skincare, haircare, oils, soaps, herbal powders and other personal-care products, we generally do not accept returns of products that have been opened, used, tampered with or partially consumed, except where the product is defective or otherwise required to be accepted under applicable law.

For hygiene and safety reasons, please ensure that you inspect the product before opening or using it.

5. Change of Mind

Returns are generally not accepted simply because a customer has changed their mind after receiving the product.

We encourage customers to carefully review the product description, ingredients, size, directions and other information before placing an order.

6. Return Process

If your return request is approved, our customer support team will provide instructions regarding the return.

The product should be returned:

• In its original packaging, where applicable. 
• With all included accessories or components. 
• In unused condition, unless the return relates to a verified defect. 
• With the original order details/invoice where available. 

Please do not send a product back without first contacting us and receiving return instructions.

7. Refunds

Once the returned product has been received and inspected, Sanvia Wellness will determine whether the product qualifies for a refund or replacement.

If a refund is approved, the applicable amount will generally be refunded through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.

8. Return Shipping

If the return is due to:

• A product damaged during delivery; 
• A wrong product being sent; 
• A missing product; or 
• A verified product defect, 

Sanvia Wellness will provide appropriate assistance regarding the return and replacement/refund, subject to verification.

If a return is approved for another reason, any applicable return shipping costs will be communicated to you before the return is processed.

9. Refunds for Unaccepted or Undelivered Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, the refund, if applicable, may be processed after deducting applicable shipping or logistics charges.

This will be assessed on a case-by-case basis.

10. Natural Variations

Many Sanvia Wellness products contain natural, herbal and botanical ingredients.

Minor variations in colour, fragrance, texture or consistency may occur between batches due to the natural characteristics of these ingredients.

Such variations do not necessarily constitute a product defect and may not qualify for a return or refund.

11. Refunds for Promotional or Discounted Orders

Products purchased using promotional offers, discount codes, bundles or special offers may be subject to specific return and refund conditions communicated at the time of purchase.

Where applicable, the refund amount will be calculated based on the actual amount paid for the returned product.

12. How to Contact Us

To request a return, replacement or refund, please contact us with:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photographs/Videos:

Sanvia Wellness

Email: sanviawellness@gmail.com

WhatsApp / Customer Care: +91 7396952478

Address:
M/S EPITOME IN
Sanvia wellness
Kokapet, Hyderabad – 500075
Telangana, India