Welcome to Sanvia Wellness. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.
1. General
These Terms & Conditions govern your access to and use of the Sanvia Wellness website and your purchase of products through our online store.
By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
2. Products and Product Information
Sanvia Wellness offers herbal, Ayurvedic, natural and handmade skin, hair and personal-care products.
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, product information and other content displayed on our website are accurate and up to date.
However:
Sanvia Wellness reserves the right to modify, discontinue, replace or update products, packaging, descriptions or prices without prior notice, subject to applicable law.
Important
Our products are intended for their stated cosmetic, personal-care or other applicable purposes. Customers should read the product label, directions for use and precautions before using a product.
3. Orders and Order Acceptance
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted only after Sanvia Wellness confirms the order.
We reserve the right to:
If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method, subject to applicable payment-provider processes.
4. Pricing
All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time without prior notice.
Where applicable, taxes, shipping charges or other applicable charges will be displayed during the checkout process.
Sanvia Wellness reserves the right to correct any pricing or listing errors.
5. Payment
Payments may be processed through secure third-party payment gateways.
By placing an order, you agree to provide accurate and complete billing and payment information.
Sanvia Wellness does not directly store complete debit-card, credit-card, banking or other sensitive payment credentials on its own servers where such payment processing is handled by third-party payment providers.
An order will normally be processed only after successful payment confirmation.
6. Shipping and Delivery
Sanvia Wellness aims to dispatch and deliver orders within the estimated timelines displayed on the website or communicated during the ordering process.
Delivery times may vary depending on:
Once an order has been handed over to the applicable delivery partner, delivery is also subject to the courier's operational timelines.
Sanvia Wellness will make reasonable efforts to assist customers with delivery-related issues but cannot guarantee a specific delivery date unless expressly stated.
Customers are responsible for providing an accurate and complete shipping address and contact information.
7. Returns, Replacements and Refunds
Returns, replacements and refunds are subject to our Return & Refund Policy.
Due to the nature of personal-care, skincare, hair-care and hygiene products, certain products may not be eligible for return once opened or used.
If you receive a product that is:
please contact us within the specified period after delivery.
For damaged or incorrect products, we may request clear photographs and/or an unboxing video showing the condition of the package and product.
Any approved refund or replacement will be processed in accordance with our Return & Refund Policy and applicable payment-provider timelines.
For complete details, please refer to our Return & Refund Policy.
8. Product Usage and Safety
Sanvia Wellness products should be used according to the directions provided on the product packaging and website.
Customers should:
Customers with known allergies or sensitivities should carefully review the ingredient list before purchasing or using a product.
Sanvia Wellness does not recommend using a product in a manner inconsistent with its intended purpose or stated directions.
9. Natural and Ayurvedic Product Variations
Many Sanvia Wellness products contain botanical, herbal or naturally derived ingredients.
Because of the nature of these ingredients, slight variations in:
may occur between batches.
Such natural variations do not necessarily indicate that a product is defective.
10. Intellectual Property
All content available on the Sanvia Wellness website, including but not limited to:
is owned by or licensed to Sanvia Wellness and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission from Sanvia Wellness.
11. User Conduct
You agree not to use our website for any unlawful or unauthorized purpose.
You must not:
Sanvia Wellness reserves the right to restrict or terminate access where we reasonably believe that these Terms & Conditions have been violated.
12. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
The website may occasionally be unavailable due to maintenance, technical problems, updates or circumstances beyond our reasonable control.
13. Limitation of Liability
To the extent permitted by applicable law, Sanvia Wellness shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
14. Third-Party Services and Links
Our website may use or provide access to third-party services, including payment gateways, courier services, analytics platforms, social media platforms and other external services.
Sanvia Wellness is not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Force Majeure
Sanvia Wellness shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes relating to these Terms & Conditions or transactions through our website shall be subject to the jurisdiction of the appropriate courts in Telangana, India.
17. Changes to These Terms
Sanvia Wellness reserves the right to modify or update these Terms & Conditions from time to time.
Any revised version will be published on this page along with an updated "Last Updated" date.
Your continued use of our website after changes are posted constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.
18. Contact Us
If you have any questions, concerns or requests regarding these Terms & Conditions, please contact us:
SANVIA WELLNESS
Email: sanviawellness@gmail.com
WhatsApp / Customer Care: +91 7396952478
Address: M/S EPITOME IN
Kokapet, Hyderabad – 500075
Telangana, India
Copyright © 2026 Sanvia Wellness - All Rights Reserved.
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